Refund policy
Last updated: 5 September 2026
At Avalna, we want you to love your jewelry. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy applies to all orders placed on www.avalna.com and delivered within India, and forms part of our Terms of Service.
Return Window
You may request a return within 7 days of receiving your order. This applies to all items, whether or not they are faulty.
Conditions for Return
- Items must be unused, unworn and in their original condition
- All original packaging, tags and inserts must be intact
- Items that have been worn, altered, resized or damaged after delivery cannot be returned
How to Request a Return
Returns are accepted by mail only.
- Contact us on WhatsApp at +91 74186 68660, or email hello@avalna.com, within 7 days of delivery
- Share your order number and photographs of the item
- We will confirm your return request and log it against your order number
- Pack the item securely in its original packaging and send it to the return address below
- Once we receive and inspect the returned item, we will process your refund
Please contact us before shipping a return so that we can log your order number and track the parcel.
Return Address
Avalna Returns (S M Stores)
First Floor, No. 58, PNB Plaza, Vellore Main Road
Arcot, Ranipet District, Tamil Nadu 632503
India
Return Shipping and Fees
- For change-of-mind returns, you arrange and pay for return shipping to the address above. We do not issue prepaid return labels.
- Where the return is due to a defect, damage or an error on our part, Avalna arranges and pays for the return shipping
- The original outbound shipping charge, where one was paid, is not refunded except where the return is due to a defect, damage or an error on our part
- We do not charge a restocking fee
Refund Process
- Refunds are processed within 7 business days after we receive and inspect the returned item
- For prepaid orders, the refund is credited to your original payment method. Depending on your bank, it may take a further 3–7 business days to appear on your statement
- For Cash on Delivery orders, the refund is made by UPI or bank transfer to an account in the name of the person who placed the order. We will collect these details from you when the return is confirmed
- We will notify you on WhatsApp or by email once your refund has been processed
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return the original and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us on WhatsApp within 48 hours of delivery with photographs. We will arrange and pay for the return and send a replacement or issue a full refund, including any shipping charge paid. If you contact us after 48 hours but within the 7-day return window, the standard return process above applies.
Consumer Rights
Nothing in this policy limits any rights you have under the Consumer Protection Act, 2019 or other applicable Indian law.
Questions
WhatsApp: +91 74186 68660
Email: hello@avalna.com
Address: Avalna (a registered trade name of S M Stores), First Floor, No. 58, PNB Plaza, Vellore Main Road, Arcot, Ranipet District, Tamil Nadu 632503, India
GSTIN: 33AAHPM9768L1ZZ